These losses can hurt both profits and reputation – which is why some brands are now turning to technology to protect their products, brand equity and consumers.
“Blockchain is such a fast-moving technology and very complex,” says Daniela Ott, Secretary General of the Aura Blockchain Consortium. “Aura is about making blockchain easy for luxury brands.”
To date, more than 20 brands are using Aura’s software, with over 17 million registered products on the platform, says Ott.
“These brands are competitors in every other way, but they’re collaborating on this technology to move it forward faster and in the safest way,” she says.
“Traceability and Trust”
Aura’s software creates a “digital twin” for physical products such as shoes or handbags, creating a register of information such as material type and source, where and when it was made, and how many were made.
According to Ott, this will offer consumers a higher level of proof and protection by acting as a digital authentication certificate that uses “bank-level encryption” and is “impossible to forge” — thwarting counterfeiters. Digital twins, which can be accessed via a website or mobile app, will provide more insight into the origin of the product and improve “traceability and confidence” around sustainability and ethical issues for conscious consumers, she says.
However, blockchain has its limitations — the information is only as reliable as the person entering it, says Ott, warning: “If a brand doesn’t have a good relationship with the supplier, blockchain won’t help.”
Aura launched its cloud-based software in early 2022. Ott says its plug-in technology will allow brands to integrate the product into their existing operations without “blockchain knowledge.”
Trendy technology
“Counterfeiting has been around for decades and is constantly evolving,” says Chammard. Vestiaire’s team of 60 authenticators review digital documentation, including photos, before examining each item. AI and blockchain could help speed up the digital authentication process, says Chammard, adding that it would help rather than replace human authenticators.
“We would still need an expert to do a physical examination to verify all the digital data,” she says, adding that if luxury brands use the same technology, it would help resellers easily access the information and use it to use.
Blockchain could also be useful beyond fashion, says Ott: luxury sectors like art, cosmetics, perfume and furniture could benefit. Ott says the ledger could also include product maintenance and care information in the future, which would help better determine a product’s value for resale.
“Our measure of success is to take every luxury brand on board,” says Ott.