A Rogers outage in Canada is impacting phone, internet and cellular users nationwide

Canadian telecoms company Rogers is suffering from a major outage affecting landline phones, cellular connections and internet connections across Canada that began early today. Downdetector listed thousands of reports for the problem when people got up around 5am and couldn’t get online.

Rogers addressed the failure first in a tweet from his official support account just before 9am ET and then fell silent for a couple of hours. given in a statement The edge and tweeted Around 11:30 a.m. ET, Rogers said, “We are currently experiencing an outage on our wired and wireless networks and our technical teams are working hard to restore services as soon as possible. On behalf of all of us at Rogers, we sincerely apologize to our customers and will continue to update you as we have more information to share, including when we expect service to be available again. Thank you for your patience while we work to resolve this issue.”

Cloudflare radar chart showing traffic to and from Rogers reducing to zero earlier this morning,

Cloudflare radar chart showing traffic to and from Rogers reducing to zero earlier this morning,
Image: Cloudflare

Cloudflare Radar shows communication between its load-sharing network and Rogers in Canada, showing its normal nightly pattern before falling to essentially zero at around 3-4 p.m. ET and registering a flat line ever since. At the same time, there has been a massive spike in BGP announcements to the network indicating changes in routing, but it is unknown if these were a trigger for the incident or a result of the network going offline.

Internet network disruption tracker NetBlocks shared real-time data shows Canada’s national connectivity has dropped to just 75 percent of its normal level.

According to a report by CBC News, Rogers’ daughter Fido is also struggling. According to the article, issues have impacted card payment processing and ATMs across Canada. A CBC radio station in Kitchener, Ontario is also offline, and some telephone services for the Ottawa transit agency were knocked out. Pictures from Toronto show people crammed into cafes or going to the library to access Wi-Fi now that their other options are offline.

TekSavvy Customer Service said customers The outage extends to “Ontario, Quebec and the eastern provinces,” with no ETA for a fix, while the CBC reports that Thunder Bay operator Tbaytel says the Rogers outage is nationwide.

Toronto police tweeted early this morning after some people in the city experienced connectivity issues when calling 911. “The Rogers Network is experiencing some technical difficulties,” the Toronto Police Operations Twitter account said. “We are working to solve these problems.” in one follow up tweetPolice confirmed their 911 center is operational and advised anyone who needs to call to hold the line when they connect and to try calls again if they don’t.

On Twitter, the Bank of Montreal customers said The Rogers outage “affects all financial institutions and is causing disruptions to Interac services, BMO’s toll-free numbers and transaction processing.”

Update July 8, 9:52 am ET: Added Bank of Montreal information.

Update July 8, 11:20 am ET: Ongoing outage detected, added information from Cloudflare Radar, TekSavvy and Tbaytel.

Update July 8, 11:33 am ET: Added explanation from Rogers.

Update July 8, 12:40 p.m. ET: Added latest update of NetBlocks.